Refund policy

REFUND POLICY

At MoodDrive, we want you to love your order. If something isn't right, we're here to help.

90-DAY RETURNS
You have 90 days from the date you receive your order to request a return. To be eligible, the item must be in the same condition you received it, unused or lightly tested, with its original packaging and accessories (LED panel, USB cable, remote control and mounting accessories).

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective or incorrect, contact us within 90 days of delivery with your order number and a photo or short video of the issue. We will send you a free replacement or a full refund at no cost to you, including return shipping if a return is required.

CHANGE OF MIND
If you simply changed your mind, you can return the item within 90 days of delivery. In this case, return shipping costs are paid by the customer, unless you purchased the 30-Day Money-Back Guarantee (see below). Once we receive and inspect the item, we will refund the product price.

30-DAY MONEY-BACK GUARANTEE (OPTIONAL ADD-ON)
If you added the 30-Day Money-Back Guarantee to your order, you can request a full refund for any reason within 30 days of delivery, no questions asked, and we will cover the return shipping. The add-on fee itself is non-refundable once the order has shipped.

SHIPPING PROTECTION AND PRIORITY PROCESSING
The Shipping Protection and Order Processing Priority add-ons are non-refundable once your order has shipped, as the service has already been provided.

HOW TO START A RETURN
Email us at hi@mooddrive.store with your order number and the reason for the return. We will reply with the return instructions and address. Items sent back without first requesting a return will not be accepted.

REFUNDS
Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

EXCHANGES
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

QUESTIONS
For any questions about returns or refunds, contact us at hi@mooddrive.store.